Author
Tina
Growth & Operations at Chatting
17 posts
Tina works with founder-led teams to tighten support loops, reduce response lag, and turn more conversations into customers without overbuilding the process.
Posts by Tina
Browse every article from Tina on live chat, conversion, and small-team support.
How small ecommerce stores actually handle customer support without a full team
Refunds, cancellations, and order questions can eat up a small store's day. Here is how lean ecommerce teams actually handle support, what gets automated, and where Chatting fits.
Getting traffic but not enough sales or leads? How to find what is blocking conversions
Getting traffic but not enough sales or leads usually means something in the journey is creating friction, confusion, or doubt. Here is how to find it.
Zendesk alternatives for small teams: 5 better fits if you do not need enterprise support ops
Looking for a Zendesk alternative? Here are 5 options worth considering for small teams, plus why Chatting is the best fit if you want live chat without helpdesk bloat.
Best live chat software for customer support: what small teams actually need
Looking for the best live chat software for customer support? Here is what small teams actually need, which tools are worth considering, and where Chatting fits best.
Chatting vs Gorgias: which is better for small ecommerce teams?
Comparing Chatting and Gorgias for ecommerce live chat, after-hours support, pricing, and team fit. Here is which one makes more sense for a small store.
E-commerce live chat without the 24/7 trap
Thinking about live chat for your online store? Here is how small e-commerce teams handle support, reduce cart abandonment, and stay personal without being online all day.
5 live chat tools worth looking at if you're a small business
If you're a small business shopping for live chat, these five tools are worth your time. Here's where Chatting wins, where the others fit, and what to avoid overbuying.
After-hours live chat for e-commerce: how small stores capture better leads
Most small stores do not lose after-hours visitors because of traffic. They lose them because nobody answers in time. Here is how live chat helps capture better leads without a 24/7 team.
Best live chat for startups: what to pick before you overbuy
The best live chat for startups is simple, fast, and affordable. Here's how to choose a tool that helps you talk to customers without buying enterprise bloat.
Live chat software for small teams: what actually matters
Small team? You don't need enterprise chat software. Here's what to look for — and what to ignore — when choosing live chat for teams of 2-20 people.
Chatting vs Intercom: pricing for small teams
Chatting vs Intercom for small teams: compare current pricing, setup time, feature fit, and when a simpler live-chat tool beats a broader support platform.
Contact forms are where leads go to die
Contact forms have a 2% conversion rate. Live chat converts at 6%+. Here's why — and how to make the switch.
Shopify live chat: turn "just browsing" into "take my money"
Add live chat to your Shopify store in 5 minutes. Plus: what to say, when to reach out, and how to turn browsers into buyers.
Chatting vs Zendesk: Conversations vs tickets
If you're comparing Zendesk vs simple live chat, the real question is whether your team needs a help desk or just a fast way to talk to customers.
The 2-minute rule: How fast response times win customers
Fast response times win customers. Here's how to consistently reply in under 2 minutes — even with a small team.
WordPress live chat without the plugin bloat
Add live chat to WordPress in 5 minutes without installing another plugin. Works with any theme. Step-by-step guide included.
7 cheap alternatives to Intercom for small teams
Looking for cheap alternatives to Intercom? Compare simpler live chat tools, current Intercom pricing, and why small teams often outgrow the bill before the product.