Best for
Small Shopify stores that want storefront chat and useful commerce context without adopting a heavy ecommerce help desk.
- Install on your storefront
- See recent order context
- Capture questions after hours
Live chat at the moment shoppers hesitate
Give buyers a fast way to ask about product fit, delivery timing, returns, and checkout before they abandon the page.
- Product and sizing questions
- Shipping and returns reassurance
- Cart and checkout support
Shopify context beside the conversation
When Chatting can match a visitor email to a Shopify customer, teammates can see useful order context in the inbox and open the customer record directly.
- Customer profile details
- Recent orders, totals, and statuses
- Direct Shopify customer link
A focused alternative to ecommerce help desks
Chatting keeps the workflow centered on human conversations, a shared inbox, and predictable small-team operations.
- No ticketing suite to administer
- One inbox for the team
- Honest after-hours capture
FAQ
How do I add Chatting live chat to Shopify?
Add the widget to your Shopify theme code or app embed area. You can then connect the store from Chatting settings to show matched customer and order context in the inbox.
What Shopify data appears in Chatting?
For conversations with a matching customer email, Chatting can show customer details, recent orders, totals, statuses, and a link to the Shopify customer record.
Can I use Shopify live chat outside business hours?
Yes. Set an offline message and collect the visitor’s email so your team can continue the same conversation when someone is available.
Ready for small-team live chat?
Start real-time conversations without enterprise help desk bloat.
Start small-team live chat