Product updates for warmer, faster customer conversations.

August 2026

Chatting now has an official Help Center

Teams can now find practical answers for setup, conversations, automation, mobile, integrations, billing, analytics, and account access without hunting through the dashboard.

• The official /help library includes 28 task-based answers organized into six focused categories.
• Search now checks the complete article guidance, and dashboard instructions open the exact inbox or settings destination they describe.
• Category and article pages now have canonical metadata and sitemap coverage, while the shared marketing footer keeps guides, legal pages, and other resources within reach.
• Talk to a human opens Chatting support when self-service is not enough.

August 2026

Pricing and comparison pages are easier to evaluate

Small teams can now compare Chatting with a cleaner pricing path, direct side-by-side pages, and fresher buying guidance before they commit.

• The homepage and pricing page now share the same pricing FAQ, so plan answers stay consistent wherever buyers start.
• New Chatting vs Tidio and Chatting vs Crisp pages give small teams direct side-by-side comparison paths.
• API and Zapier guides now link more clearly into pricing, signup, and shared inbox context for teams evaluating rollout.
• The Intercom alternatives guide now reflects refreshed August 13, 2026 pricing checks, stronger comparison framing, and expanded coverage including HelpCrunch.
• The Intercom cost guide now shows Essential pricing for 2, 5, and 10 full seats, clarifies what unlimited live chat includes, and separates Fin outcome charges.

August 2026

Setup now resumes at the right step

Signed-in teams can return to account setup without being sent back through login or dropped into the wrong screen.

• Opening login while already signed in now continues to the unfinished setup step or dashboard.
• Setup links now open the requested customization or installation step.
• Chatting only marks setup steps complete after the progress is saved.

August 2026

Replies can now quote earlier messages

Agents and visitors can keep replies anchored to the exact message they are answering across Chatting's web and mobile conversation surfaces.

• Messages can now be quoted from the team inbox, website widget, native mobile inbox, and React Native chat screen.
• Desktop mouse actions and touch long-press make quote selection available without interrupting the conversation.
• Selecting a quoted preview jumps back to the original message and briefly highlights it for context.

August 2026

Zendesk comparison now separates Chat from Messaging

Small teams can now compare Zendesk's two conversation models before deciding whether they need the broader help desk.

• Updated guidance explains the difference between legacy, session-based Zendesk Chat and persistent Zendesk Messaging.
• Current annual-billing prices and focused FAQs make the small-team tradeoff easier to evaluate.

May 2026

Conversation history is easier to compare in the inbox

Agents can now open recent prior chats directly from the active thread on web and mobile.

• Inbox threads now show a previous-conversation bridge that expands into recent prior chats with direct links.
• Mobile threads now mirror the same expandable history, so phone-based agents can jump between related conversations without losing the current thread.
• Previous chats include status, date, preview, and message count when available, making follow-up conversations easier to recognize.

May 2026

Public resources are easier to find

Visitors can now reach Chatting's docs, tools, legal pages, and contact path more directly from the public site.

• The footer now links directly to the blog, guides, API reference, free tools, tool categories, privacy, terms, and contact.
• Important resource pages now have stronger internal links from every public footer.
• Footer resource links and blog related-post links now open in new tabs, so visitors can explore without losing the page they started on.
• The Tidio alternative comparison now gives small teams faster answers about Tidio alternatives, Tidio competitors, and when to choose Chatting instead.
• Public page metadata and structured logo data are cleaner, so crawlers and shared previews get more consistent signals.

May 2026

Mobile replies now open exactly where agents need them

Agents can now go from a notification to the right conversation with the composer ready, while mobile inbox triage stays fast enough for one-thumb support work.

• Notification taps now skip the inbox list and open the relevant conversation directly when the push is about a new message or assignment.
• The mobile inbox now supports numeric chat counts, smart sorting, pull-to-refresh, swipe resolve, swipe assign, undo, and faster conversation switching.
• Replies now appear immediately, drafts stay attached to each conversation, and offline messages queue silently until the phone is back online.

May 2026

The mobile app now covers visitors, analytics, and settings

Mobile-only agents can now manage more of Chatting without switching back to desktop.

• The mobile tab bar now centers on Inbox, Visitors, Analytics, and More.
• Visitors now shows live site activity with intent signals, visitor detail screens, and start-conversation flows.
• More now includes universal search, saved replies, notification settings, availability, widget settings, integrations, tags, team, and billing entry points.

May 2026

Mobile billing now uses platform subscriptions

Mobile billing now follows App Store and Google Play purchase rules while keeping Growth pricing clear inside the app.

• Mobile billing now shows platform-managed subscription controls instead of desktop card-management flows.
• Team size selection now uses the available App Store or Google Play products and shows the platform-returned prices.
• Growth pricing copy now consistently explains that 3 team members are included, with additional members priced monthly.

May 2026

Automation setup is clearer for proactive outreach

Teams can now understand and control how contextual messages, outreach drafts, and resolution automations work together before anything reaches a visitor.

• Contextual messages now make their relationship to Outreach Drafts visible in settings, including clear links between setup sections.
• Outreach Drafts now show exactly which page patterns are high-intent and which contextual message will be reused for each draft.
• Resolution settings now keep auto-resolve and AI auto-tagging controls in one place, with clearer confidence labels and plan-aware availability.

May 2026

Help centers can now answer visitors before chat

Teams can publish a lightweight help center that works on its own public URL and inside the chat widget, so visitors can self-serve without losing the path to a human.

• Public help centers now include workspace URLs, category pages, article pages, live search, related articles, and article helpfulness feedback.
• The widget can now show a capped set of popular articles, searchable answers, category browsing, and article handoff flows before a visitor starts a conversation.
• Growth workspaces can connect the help center directly into the widget, while Starter workspaces keep the public help center basics.
• Help Center notification settings now use a compact, accessible switch that remains correctly aligned across screen sizes.

May 2026

The inbox is faster for keyboard-heavy teams

Agents can now move through conversations with more of the selected power-user workflow built directly into the inbox.

• The inbox now supports command palette navigation, two-key shortcuts, bulk selection, density controls, saved reply insertion, AI assist actions, and copy-link shortcuts.
• Resolving conversations now feels more immediate, with optimistic status changes, next-conversation navigation, undo, and AI-assisted tag notices.
• Outreach drafts now bring high-intent visitors into the inbox for teammate review before any proactive message is sent.
• Reply drafts now expand as agents type, and visitor context opens with Identity in focus while secondary sections stay collapsed until needed.

April 2026

Dashboard home now shows live team availability

Owners and admins can now see who is active from the dashboard home page, with live updates when teammate presence or team access changes.

• The Team status card on dashboard home now uses the real workspace roster instead of placeholder rows.
• Presence updates now flow into that card live when teammates become active, invites are sent, or invited teammates join the workspace.
• Member workspaces no longer see management-focused team status or assignment controls they cannot act on, keeping their dashboard focused on their own work.

April 2026

Chatting now has a native mobile inbox for iPhone

Teams can now stay on top of customer conversations away from their desk with a dedicated iPhone app built for quick replies, assignment handoffs, and mobile notifications.

• Teammates can sign in on iPhone, open the inbox, read assigned conversations, send replies, and resolve chats from a mobile-first inbox.
• Push notifications now bring teams back into new conversations and assignment handoffs faster, with in-app notification controls and settings.
• Mobile settings now include profile, availability, notifications, appearance, support, and sign-out in one cleaner settings flow.
• Assignment is now built into the conversation experience on mobile, so chats can be handed to the right teammate without leaving the thread.
• Member visibility is now tighter on mobile and the dashboard, so non-admin teammates see chats assigned to them plus unassigned conversations that still need a first response.

April 2026

Native iOS apps can now receive push-backed team replies

Chatting can now send team replies back into native iPhone and iPad apps after the app has been backgrounded, so mobile conversations can continue without relying on the app staying open.

• Native iOS apps can now register APNs device tokens against visitor sessions and conversations through Chatting.
• Team replies can now trigger APNs notifications for those mobile conversations, alongside the existing Expo push flow.
• Opening the app after a push can now bring people back into the same conversation instead of making mobile chat feel like a disconnected side flow.

April 2026

Chatting now has a React Native and Expo package

Teams can now add Chatting to Expo and React Native apps with a published package instead of building their own mobile chat client from scratch.

• The new package includes session storage, live conversation sync, and a drop-in support screen for mobile apps.
• Mobile-only teams can now create a workspace without entering a fake website URL and go directly to mobile installation.
• Widget settings can now generate a React Native support-screen sample with the workspace's site ID already included.
• Expo apps can register push tokens through the package so team replies can bring people back into the conversation after the app is backgrounded.
• The public guides library now includes a matching Expo and React Native setup guide with the exact install, client setup, and push registration flow.

April 2026

Chatting now has a native iOS SDK

Teams can now bring Chatting into native iPhone and iPad apps with a first-party SDK that supports the same visitor conversation flow already used on the web.

• The iOS SDK supports visitor session storage, conversation creation and resume, live conversation refresh, typing updates, email capture, contact identify flows, APNs token registration, and attachment uploads.
• Teams can ship the SDK either through Swift Package Manager or CocoaPods, depending on how their app is already managed.
• A lightweight SwiftUI wrapper makes it faster to drop in a native chat surface without rebuilding the whole conversation flow from scratch, and it now reconnects and refreshes automatically when the app becomes active again.

April 2026

Integrations now connect to real external workflows

Chatting now has a dedicated integrations area for teams that want Slack notifications, Zapier automations, Shopify context, and outbound webhooks wired to live backend connections.

• Slack, Zapier, Shopify, and webhooks now live together in one settings area with real saved connection state instead of placeholder UI.
• Teams with multiple workspaces can now keep Slack, Shopify, Zapier, and webhook connections separate per workspace, so updating one workspace does not overwrite another workspace's setup.
• Zapier can now be used as both a trigger source and an action target, including live support for new conversations, resolved conversations, new contacts, tags, contact creation, contact tagging, and sending messages.
• Shopify now connects through a real OAuth flow so inbox teammates can pull customer order context from connected stores.
• The public guides library now includes dedicated setup walkthroughs for Slack, Zapier, Shopify, and webhooks so teams can get each connection live faster.
• Zapier setup docs now include a dedicated API reference plus a starter-workflow guide, so teams can connect Chatting faster and copy proven first-use automations without guessing through setup.
• Chatting now also has a broader API reference that makes the supported external integration surface clearer, so Zapier reviewers and partners can distinguish the Zapier endpoints from first-party widget and dashboard routes.
• Starter Zap examples now cover Slack alerts, Google Sheets contact logging, lead imports with tagging, and automatic first replies inside Chatting.
• Locked integration cards now open the Growth confirmation modal in place, so teams can review member count and billing before unlocking Zapier, Slack, Shopify, or webhooks.
• Zapier setup inside settings now includes direct guide links, the available trigger and action list, and starter workflow recipes in one clearer setup view.
• The Zapier guides now include troubleshooting for stale connections, missing sample data, and broken workflows, and the integrations screen links more directly to the starter Zaps teams can copy first.

Early April 2026

AI Assist is now built into the inbox

Chatting now includes AI Assist to help teams reply faster, with suggestions that stay human-controlled and grounded in the live conversation.

• Teams can now generate reply suggestions, summarize longer threads, rewrite drafts, and get suggested tags directly inside the inbox.
• Starter workspaces get 5 AI Assist requests per billing cycle, and usage is tracked across the full set of AI features.
• AI Assist also includes recent activity, a full usage log with filters and CSV export, and visibility controls so detailed activity stays scoped to the right teammates.

Early April 2026

People now gives teams real contact memory, not just live sessions

Chatting can now keep track of who a visitor is across conversations so teams have useful context the moment they open the inbox.

• Contact profiles now bring together identity, activity, tags, notes, conversations, and custom fields in one place.
• Teams can create and manage their own contact statuses and custom fields from settings.
• Notes, tags, and custom field values can now be updated directly from each contact profile.
• Contact tags now update immediately in the inbox sidebar and contact drawer, and the thread tag area is easier to scan while editing live conversations.

Early April 2026

Automation can now do much more before a teammate jumps in

Teams can now shape more of the visitor journey from settings, with better routing, FAQ suggestions, and proactive outreach that feel much closer to the live widget experience.

• Automation settings now cover offline behavior, routing rules, FAQ suggestions, and page-based contextual messages in one place.
• FAQ suggestions can match a visitor's first message and show help before handoff.
• Auto-routing now works for live incoming conversations across page, message, referrer, location, visitor tags, and custom fields when that profile data is available.
• Contextual messages now support wildcard paths, delays, drag-and-drop ordering, and live peek bubbles from the widget launcher.
• Routing rules now handle empty tags and incomplete custom-field values more gracefully, so visitor-based automations are less likely to miss.

April 2026

Weekly performance reports got a major upgrade

Monday reports now give teams a clearer, more useful view of how chat is trending without needing to open the dashboard.

• Reports now arrive on each teammate's local Monday morning schedule.
• Each email includes a richer snapshot of conversations, response trends, busiest hours, and top pages.
• Teams can control report settings more directly, and the written insight now does a better job of summarizing what changed.

Late March 2026

Reporting now matches each teammate's local time

Reports and conversation trends now line up more closely with when work actually happened for each teammate.

• Daily and weekly emails use teammate-local time windows.
• Dashboard conversation trends use rolling local ranges instead of a one-size-fits-all calendar slice.

Mid March 2026

Conversation emails now bring visitors back into the same thread

Email follow-ups now feel like a continuation of the same conversation, not a side channel.

• Visitor emails can bring people back into the same hosted thread.
• Teammate mention emails link more directly to the right context.
• Visitor follow-up templates now avoid repeating extra conversation-link instructions when that guidance is already in the email.
• Teammate new-message emails now stay focused on the inbox action when a visitor replies from a hosted thread, so alert emails no longer show a redundant hosted-conversation URL.

Early March 2026

Joining your team got easier

Teammates can get into the right Chatting workspace faster, and account setup is less likely to stall along the way.

• Invite links now take teammates straight into the workspace that invited them.
• Workspace sessions now remember the active workspace directly, so people who belong to more than one workspace return to the right account.
• Teammates can finish signup without losing the invite that brought them there.
• Email verification and password recovery now make it easier to finish setup and get back in.

Early March 2026

Upgrading got clearer for growing teams

Chatting now makes it easier to compare plans, understand what extra seats will cost, and keep referral rewards in view.

• Starter and Growth plans now show clearer monthly and annual pricing before checkout.
• Team-size pricing updates on the page so it is easier to see what a larger team will cost before you upgrade.
• Referral links, signups, and reward progress now live together in one billing view.

February 2026

Important updates started showing up by email

Chatting began emailing teams the updates that matter most, so keeping up with conversations and weekly performance takes less dashboard checking.

• Daily digests and weekly performance emails can now arrive automatically for each teammate.
• Daily digests, weekly reports, and reminder emails are now less likely to go missing, so teams can rely on routine updates showing up when expected.
• Reminder emails help teams catch setup gaps, slow activity, and other moments that need attention.

February 2026

The dashboard became easier to run day to day

Chatting brought inbox, visitors, analytics, settings, and growth views into one workspace so teams could manage chat without bouncing between scattered screens.

• Inbox, visitors, analytics, team, settings, and widget controls now live together in the dashboard.
• The home view now highlights workspace activity and trends instead of acting like a blank landing page.
• Teams can move from live conversations to visitor context and setup controls without losing their place.

January 2026

Getting your widget live took fewer steps

New teams got a more guided setup flow so they could customize the widget, install it, and confirm everything was working faster.

• Setup now walks owners through widget customization, install, and go-live checks.
• New workspaces start with a more sensible default site name based on the signup email domain.
• Onboarding stays focused on the next step instead of extra setup friction.

Start of 2026

Chatting launched with the essentials for live chat

The first release gave small teams a branded website widget, a shared inbox, and email follow-up in one place.

• Teams can add a chat widget to their site and start collecting visitor context right away.
• A shared inbox gives teammates one place to read, reply to, and tag conversations.
• Email follow-up keeps conversations moving after a visitor leaves the site, and the after-hours form now preserves complete email addresses while visitors type.