Before you start
- A Slack workspace where you can install or approve apps
- One channel for Chatting alerts
- A decision on whether your team should reply from Slack or use Slack for notifications only
Pick the first Slack channel before you connect the integration. Most teams start with one shared support or sales channel.
Connect Slack
- Open
Settings → Integrations → Slackin Chatting - Start the Slack connection flow
- Authorize Chatting in Slack
- Choose the Slack channel where new conversations should land
- Save the integration settings
After the connection is saved, Chatting keeps the workspace and channel settings so you can change them later.
Choose which notifications to send
- New conversation notifications
- Conversations assigned to you
- Resolved conversations
- All new messages
Start with a narrow set first so the channel stays useful.
Reply from Slack
If Reply from Slack is enabled, teammates can answer from the Slack thread and send that message back to the visitor.
If you keep Slack as notification-only, all replies stay in the Chatting dashboard.
Check the installation
- Start a new conversation from the widget or test page
- Confirm the alert appears in the Slack channel
- If Reply from Slack is enabled, send a reply from the Slack thread
- Confirm the visitor receives the reply in Chatting
FAQ
Can we change the Slack channel later?
Yes. Open Slack settings in Chatting and choose a different channel whenever your workflow changes.
Do we have to allow replies from Slack?
No. You can keep Slack as a notification-only integration if you want replies to stay in the dashboard.
What should we do if Slack shows a reconnect state?
Reconnect the Slack account from Chatting so notifications and threaded replies can resume cleanly.
Ready to connect Slack?
Open the Slack integration in Chatting and connect one channel first.
Open Chatting