Inbox & people
Set response and resolution targets
Use SLA warnings to find conversations at risk before a target is missed.
Updated May 2026 · About 2 min read
Owners and admins can configure Growth SLA tracking in Settings → SLA.
Configure a target
- Enable First response and choose how quickly the first team reply should be sent.
- Enable Resolution and choose how long a conversation may remain unresolved.
- Set the warning threshold to 50%, 75%, or 90% of the target.
- Save the settings and return to Inbox.
At-risk warnings help the team prioritize work before a breach. Resolve a conversation only when the customer task is finished; resolving early just to clear a warning makes the SLA less useful.
Starter workspaces can view live workload, while configurable SLA targets and breach tracking require Growth.
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