Inbox & people
Assign conversations and understand visibility
Give each chat a clear owner without hiding work that still needs attention.
Updated July 2026 · About 2 min read
Open the conversation in Inbox and use its assignment control to choose yourself or another active teammate.
Who can see what
- Owners and admins can manage the workspace conversation queue.
- Members see conversations assigned to them and unassigned conversations waiting for a first owner.
- Assignment updates appear across the dashboard and mobile inbox so teammates do not need to refresh manually.
Assign a conversation when one person owns the next response. Leave it unassigned only when it genuinely belongs in the shared queue.
Before removing someone from Team, reassign their open conversations. Removing access does not delete their earlier replies or the conversation history.
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