← All help topics
Daily work
Inbox & people
Reply quickly, keep context attached, and hand conversations over cleanly.
01Work a conversation from first reply to resolutionUse assignment, internal context, fast replies, and resolution as one flow.02Quote an earlier message in a replyAnchor a response to the exact question or detail you are answering.03Use visitor history and contact profilesSee past conversations, identity, notes, tags, and custom fields together.04Use AI Assist and saved repliesDraft faster while keeping every outgoing message under human control.05Assign conversations and understand visibilityGive each chat a clear owner without hiding work that still needs attention.06Continue a conversation by emailKeep the same thread moving after a visitor leaves the website.07Set response and resolution targetsUse SLA warnings to find conversations at risk before a target is missed.