Inbox & people
Continue a conversation by email
Keep the same thread moving after a visitor leaves the website.
Updated May 2026 · About 2 min read
When Chatting has the visitor's email address, a team reply can reach them after they leave the site. The email links back to a hosted version of the same conversation rather than creating a separate thread.
What the visitor experiences
- The visitor receives a conversation email with the latest context.
- They open the secure conversation link and reply in the hosted thread.
- Their message returns to the original conversation in Inbox.
Offline email capture is controlled from Settings → Automation. Notification delivery, reply-to address, templates, and signature live under Settings → Email.
Do not copy a visitor's hosted conversation URL into public notes or shared channels. The link is intended for that conversation participant.
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