Account & billing
Set alerts, reports, and availability
Control immediate notifications and scheduled performance summaries separately.
Updated May 2026 · About 2 min read
Use Settings → Notifications for immediate inbox and visitor-activity alerts. Use Settings → Reports for scheduled performance email delivery.
Weekly reports summarize conversation volume, response trends, busiest hours, and top pages. Delivery uses each teammate's saved timezone so the report arrives on the intended local schedule.
Availability affects how Chatting presents team presence and whether offline coverage should apply. Keep it current when starting or ending a support shift.
If an email is missing, confirm the notification email under Settings → Email, review the relevant toggle, and check the teammate timezone before treating it as a delivery failure.
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