Account & billing
Customize notification and conversation emails
Set delivery addresses, visitor reply handling, templates, and the team signature.
Updated April 2026 · About 2 min read
Open Settings → Email to manage the workspace email identity.
Available controls
- Notification email: where Chatting sends team alerts.
- Reply-to: where visitor email replies should be directed.
- Templates: the customer-facing and team notification copy used for conversation email.
- Signature: the shared sign-off shown in outgoing mail.
Preview templates before saving and keep the visitor's next action obvious. Avoid repeating a hosted-conversation link in custom copy because Chatting already adds the correct thread continuation where required.
Notification preferences are separate from template content. Use Settings → Notifications to choose which alerts are sent.
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