Widget & automation
Publish a customer Help Center
Create categories and answers visitors can use before they start a chat.
Updated August 2026 · About 2 min read
Owners and admins can build a customer-facing knowledge base from Settings → Help Center.
Publish your first answers
- Create categories around customer tasks, not internal departments.
- Add an article with a direct title, short opening answer, and scannable steps.
- Publish the article and open its public URL to check formatting.
- In Help Center, open Settings and choose whether visitors can browse it from the widget.
Public Help Centers include category pages, article search, related answers, helpfulness feedback, and a path back to a human conversation.
Growth workspaces can review Suggested articles created from recurring resolved-chat knowledge gaps. Treat suggestions as drafts: verify the answer, remove private conversation details, then publish.
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