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Visitor experience
Widget & automation
Shape what visitors see before, during, and after a live conversation.
01Set online, away, and offline behaviourSet expectations and collect a complete follow-up address when nobody is live.02Route and engage high-intent visitorsCombine routing rules, contextual messages, and reviewed outreach drafts.03Publish a customer Help CenterCreate categories and answers visitors can use before they start a chat.04Configure FAQ and resolution automationOffer a useful answer before handoff and close inactive work consistently.