Response Time Calculator
See how your average first response time stacks up and get a grade with clear ways to improve.
Want to do this automatically?
Track response time inside Chatting.
Move from a one-off benchmark to a live inbox where first replies, coverage gaps, and teammate ownership stay visible.
Product feature
Shared inbox response workflow
Track response time inside Chatting so every teammate sees the same live queue and coverage gaps.
Explore featureBlog cluster
Get response time under 2 minutes
Use the response-time playbook for saved replies, ownership, and faster first replies.
Read articleHow the grade works
We compare your average first response time against practical small-team benchmarks for your industry, then translate the gap into a simple grade.
What to do with it
Use the grade as a starting point, then tighten saved replies, notifications, and coverage windows until the response gap closes.
FAQ
What is a good live chat response time?
For most small teams, under 15 minutes is strong and under 5 minutes is excellent.
Should I optimize for every hour of the day?
No. Start by covering your highest-intent windows, then tighten the rest later.
Why does response time affect conversion?
Because hesitation compounds fast. Slow replies leave room for doubt and drop-off.
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