Response Time Calculator
See how your average first response time stacks up and get a grade with clear ways to improve.
Want to do this automatically?
Chatting tracks response speed in real time for your whole team.
See first-response time, coverage gaps, and teammate activity without digging through inbox threads or spreadsheets.
Try Chatting freeHow the grade works
We compare your average first response time against practical small-team benchmarks for your industry, then translate the gap into a simple grade.
What to do with it
Use the grade as a starting point, then tighten saved replies, notifications, and coverage windows until the response gap closes.
FAQ
What is a good live chat response time?
For most small teams, under 15 minutes is strong and under 5 minutes is excellent.
Should I optimize for every hour of the day?
No. Start by covering your highest-intent windows, then tighten the rest later.
Why does response time affect conversion?
Because hesitation compounds fast. Slow replies leave room for doubt and drop-off.
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