Friendly greeting
Hi [Name]! Thanks for reaching out. How can I help today?
TPL
Response Template Library
Search reusable replies for greetings, apologies, handoffs, and follow-ups, then adapt them to your team voice.
Quick apology
I'm sorry you've had a frustrating experience. Let me help get this sorted out.
Specialist handoff
I'm pulling in the right teammate for this now so we can get you a precise answer.
Follow-up check-in
Just checking back in on this. Did the last update solve the issue for you?
Order-status greeting
Happy to help with that order. Can you share the order number so I can look it up?
Escalation apology
You're right to flag this. I'm escalating it now and will stay with you until we have an answer.
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Add these as saved replies.
Bring the best templates into Chatting so teammates can answer common questions from the inbox without sounding scripted.
Product feature
Saved replies in the shared inbox
Add these as saved replies so teammates can answer repeat questions without searching scattered docs.
Explore featureBlog cluster
Build your first saved-reply set
Start with the reply templates that cut first-response time for small support teams.
Read articleFAQ
Should I use canned responses word for word?
Use them as a head start, then personalize them with the customer's context before you send.
What templates matter most first?
Start with greetings, apologies, handoffs, and follow-ups because they show up constantly.
How many templates should a small team keep?
Usually 10-20 core templates covers most repetitive live chat moments without becoming unmanageable.
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