Friendly greeting
Hi [Name]! Thanks for reaching out. How can I help today?
TPL
Response Template Library
Search reusable replies for greetings, apologies, handoffs, and follow-ups, then adapt them to your team voice.
Quick apology
I'm sorry you've had a frustrating experience. Let me help get this sorted out.
Specialist handoff
I'm pulling in the right teammate for this now so we can get you a precise answer.
Follow-up check-in
Just checking back in on this. Did the last update solve the issue for you?
Order-status greeting
Happy to help with that order. Can you share the order number so I can look it up?
Escalation apology
You're right to flag this. I'm escalating it now and will stay with you until we have an answer.
Want to do this automatically?
Store your best replies inside Chatting instead of pasting from scattered docs.
Saved replies, team collaboration, and shared inbox context make templates useful in the moment, not just in a library.
Try Chatting freeFAQ
Should I use canned responses word for word?
Use them as a head start, then personalize them with the customer's context before you send.
What templates matter most first?
Start with greetings, apologies, handoffs, and follow-ups because they show up constantly.
How many templates should a small team keep?
Usually 10-20 core templates covers most repetitive live chat moments without becoming unmanageable.
Related tools
FRT
Response Time Calculator
Grade your response speed against practical support benchmarks and get clear ways to improve.
ROI
Live Chat ROI Calculator
Calculate the revenue lift, payback period, and ROI of adding live chat to your site.
MSG
Welcome Message Generator
Generate stronger live chat greetings for pricing pages, product pages, support, and more.
Try Chatting Free
Start now